Masud is the Director of Library and Archives at University of York and firmly believes in the power of Higher Education to transform students’ lives. He wants to develop and realise the full potential of York’s facilities, services, and collections, which play an active role in this transformation for our users. Masud has substantial expertise in strategy development, digital innovation, staff empowerment, impact assessment, and development of customer-centric solutions. He is aiming to establish the Library and Archives as a space that stimulates creativity, evokes inspiration, and provides a user experience that puts us at the forefront of academic endeavour while achieving the highest levels of student satisfaction and retention.
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